Shipping & Delivery Policy

Last updated: 5 September 2026

Delivery territory

We currently deliver consumer orders to England, Scotland and Wales.

Northern Ireland and destinations outside this territory are not currently supported unless expressly stated otherwise.

Orders may be prepared and dispatched through warehouses and fulfilment providers acting on our behalf.

Your contract of sale remains with LETOILE LTD.

Use of a fulfilment provider or carrier does not transfer our consumer-law obligations to that provider.

Available delivery methods, delivery charges and estimated delivery periods will be shown before you place an order where applicable.

Unless another period is agreed, goods will be delivered within the period required by applicable consumer law.

Where tracking is available, tracking information may be provided after dispatch.

Carrier tracking can sometimes take time to update.

Please provide a complete and accurate delivery address.

If you discover an error, contact us promptly at:

We cannot guarantee that an address can be changed after fulfilment has begun.

If an order is materially delayed or appears to have been lost, contact us.

We will investigate with the relevant fulfilment or delivery provider and determine the appropriate resolution.

Our contractual responsibility to you is not transferred to the carrier.

If an order arrives damaged, please contact us.

Where reasonably possible, photographs of the product and packaging may help us investigate the incident.

Your statutory rights remain unaffected.